Staying with us
At Brisbane Private Hospital we understand that our patients need as much information as possible about your stay with us.
Admission Call Centre
A new process implemented at Brisbane Private Hospital has vastly improved and streamlined the admission for patients. Our 1300 call centre allows quick and easy patient registration. Gone are the multiple, confusing forms to complete and post back to your doctor and the hospital. Registration now requires a simple phone call to our friendly call centre staff.
Nursing Preadmission
Brisbane Private Preadmission service aims to provide nursing contact with most patients before they are admitted to the hospital. This service allows the hospital to gather important information about each of our patient’s individual needs, based on their medical history, and allows the hospital adequate time to prepare for each patient’s admission.
It also provides patients with the opportunity to ask questions about their hospitalisation and prepare for their discharge home. Feedback received from patients about this service has been overwhelmingly positive.
The Surgical Admission Lounge
Our Surgical Admission Lounge provides comfortable pre-operative accommodation for patients, in a central location, close to the operating theatres. This specialised pre-operative preparation area, has been created for patients who are otherwise well. It provides ready access for the pre-operative anaesthetist consultation and prompt transport to the operating rooms. Patients admitted through the Surgical Admission Lounge will wake up in their bed following their procedure, and be transported to their room.
Accreditation
The Australian Council on Healthcare Standards is responsible for assessing the care and services provided by Brisbane Private Hospital. This ensures our care and services remain patient and customer focused and we comply with strict safety guidelines.
The ACHS inspects the hospital on a regular basis to monitor our compliance and our continued focus on improving our care and service standards, in response to feedback we receive from our customers.
Patient Rights and Responsibilities
At Brisbane Private Hospital we recognise patients have certain rights and with those rights come certain responsibilities. If you are unsure of your rights or responsibilities, brochures are available for your information. Please inform the nurse caring for you if you would like a copy.
Ambulance
General admission and discharge from hospital via Ambulance can only be arranged following authorisation by your doctor under the following circumstances:
- You require observation or specialist care; or
- You require a stretcher, or are unable to travel by public transport.
For further information, please see the Queensland Ambulance website.
Automatic Teller Machine (ATM)
An ATM is located in the foyer for your convenience. Other major banking facilities are located nearby in Wickham Terrace.
Car Parking
Undercover paid parking for patients and visitors is available in the Brisbane Private Specilist Centre carpark off Birley Street. A number of 2-hour car parking bays are also available surrounding the hospital. Please note: Parking bays allocated to Doctors and Ambulances are not available for patient or visitor parking. Cars parked in disabled car spaces must display a valid permit. Drop off zones are available at main entrance to the Hospital , 259 Wickham Terrace.
Closed Caption Television
A closed caption television is available for hearing impaired patients. Please advise ward staff if you would like to utilise this television.
Coffee Shop
Hudsons Coffee Shop is located on the Ground Level adjacent to our front reception. They provide a wide range of food and beverages. Their opening hours are Monday to Friday 6.30am - 7.00pm and Saturday 8.00am - 5.00pm. Flowers, newspapers and magazines can also be purchased from Hudsons.
Alteratively there are also numerous cafes located in a short stoll from the hospital along Wickham Terrace whilst in house vending machines are availale on the ground floor of the Brisbane Private Specialist Centre
Damascus Health Services
Damascus Health Services is dedicated solely to the treatment of people with problems related to the use of alcohol and prescription drugs. An individualised and flexible approach ensures that treatment is tailored to each patient’s specific needs. For this to happen, all patients undergo a comprehensive assessment.
Treatment programs include:
- Withdrawal management programme
- The two-week therapeutic programme
- Follow-up programme
- Couples programme
Click here for further information on the Damascus Health Services.
Department of Veterans Affairs Liaison Officer
Brisbane Private Hospital has a DVA Liaison Officer who regularly visits DVA patients. Please don’t hesitate to contact staff to arrange a visit.
Emergency Procedures
In the event of an emergency, remain in your room until a staff member advises what to do. All staff are trained in emergency procedures. Please follow their directions.
Electrical Appliances
Workplace Health and Safety regulations require all appliances brought into the hospital (eg. hair dryers, electric razors) to be checked by the hospital’s maintenance staff. Please advise the nursing staff in your ward if you have an electrical appliance you wish to use during your stay.
Facsimile
A facsimile service is available upon request please inform staff should you require this service.
Food Service Department
The hospital’s catering department offers patients a daily menu, which includes a variety of healthy dishes to choose from. Please inform your nurse if you require special diets or have specific allergies or preferences. A dietician is available for specialist dietary advice.
Meal Times are as follows:
| Breakfast |
7:30am |
| Morning Tea | 9:45am |
| Lunch | 11:45am |
| Dinner | 5:30pm |
| Supper | 7:45pm |
Garden and Gazebo
A leafy garden and gazebo area situated in the grounds of the hospital is available for the enjoyment of patients and their visitors.
Hairdresser
Hairdressing services can be arranged on request for patients staying at Brisbane Private Hospital. Please speak to our staff for further assistance.
Housekeeping
Housekeeping staff will visit patient's rooms daily. Please inform them if you have a specific request.
Identification Bracelets
When admitted, patients are provided with an identification bracelet. These bracelets provide staff with important information about each patient and their specific needs. It is important that patients do not remove their identification bracelet at any time during their hospital stay.
Interpreter
Our staff are able to arrange an interpreter service if required.
Laundry
Patients are requested to make arrangements to have friends or relatives do their laundry for them while they are hospitalised, if required. Laundry services are available at the hospital for patients under special circumstances where this is not possible. Laundry services provided by the hospital will be charged to the patient and is payable on discharge.
Mail
Incoming mail is delivered to patients daily. A post box for outgoing mail is located at reception, in the main foyer of the hospital. Mail is cleared at 4pm daily. Stamps are available at the dispenser near the coffee shop.
Maintenance
Every effort is made to maintain the hospital in the best possible condition for patients. To keep the hospital in tip top condition we request patients notify staff if they see anything that requires attention.
Medications
All of your current medications and repeat prescriptions should be brought into hospital with you. Any medications, which are not brought in at the time of admission, can be supplied by the hospital but this will be an additional cost to you.
Mobile Telephones
We request mobile phones are not used within the hospital as they may interfere with patient monitoring equipment.
Newspapers and Magazines
May be purchased from the coffee shop or from the volunteers who deliver to the wards Monday to Friday. Newspapers and magazines may be purchased from the coffee shop on weekends.
Nurse Call System
A nurse call bell is provided for each patient at the bedside and in other key locations throughout the hospital, such as bathrooms. Patients unsure of how to use the nurse call system, are requested to ask the nursing staff. It is only necessary to press the call bell once.
Patient Rights and Responsibilities
At Brisbane Private Hospital we recognise patients have certain rights, and with those rights come certain responsibilities. If you are unsure of your rights or responsibilities, brochures are available for your information. Please inform the nurse caring for you if you would like a copy.
Pastoral Care
Chaplains of all denominations and faiths make regular visits to the hospital. To comply with new privacy legislation, you will only be visited by a pastoral care representative if you have elected to disclose this information during the admission process. Arrangements for special visits can be made on request through the nurse caring for you.
Pharmacy
An onsite pharmacy service is provided for the hospital and patients. The pharmacy carries supplies of personal toiletry items and gifts, in addition to prescription and over the counter medications. The pharmacy is located in the hospital foyer and is open to the public Mon- Fri 8.30am –5.30 pm, and Saturdays 8.30 to Midday.
Hospital Pharmacy services are provided by APHS who supply the hospital's imprest pharmacy and discharge medications, together with clinical services such as medication chart checking.
Contact 07 3834 6127 for further information.
Privacy Act
Healthscope respects and upholds your rights to privacy and protection under the National Privacy Act 1988. Your personal details are safeguarded ensuing confidentiality is respected and information is stored securely.
Relative Waiting Area
Located near the coffee shop in the main foyer, the relatives’ waiting area provides a central location for your relatives who wish to wait for you while you are having your procedure. Waiting in this area makes it easy for our staff to find family members, should the surgeon request to speak to them following your procedure.
Shopping
Brisbane Private Hospital is only 1.5km from the heart of Brisbane’s CBD shopping precinct and is an easy downhill walk from the hospital. There is also a bus service available – see “Transport “ below.
Smoking
Smoking is not permitted within the hospital. Patients and visitors are requested to smoke outside the hospital building. Patients requesting to smoke while hospitalised should notify nursing staff.
Stomal Therapy
A specialist Stomal Therapy Nurse is available for those patients having surgery requiring formation of a stoma, and post operative care. The Stomal Therapy Nurse can assist patients to come to terms with issues, such as altered body image, provide specialist wound care and advice relating to incontinence management. Patients requesting to speak to our Stomal Therapy Nurse, should notify their doctor to organise the referral, their preadmission nurse or the nurse caring for them on the ward.
Taxis
There is a taxi rank directly in front of the hospital on Wickham Terrace. Black and White & Yellow Cabs both provide free direct connection telephones located near the lifts in the hospital foyer.
Yellow Cab Co Phone: 13 19 24 or www.yellowcab.com.au
Black & White Cabs Phone: 13 10 08 or www.blackandwhitecabs.com.au
Telephones
Telephones are provided beside every patient's bed. Patients may make local, STD and ISD calls from this phone. To obtain an “outside line” patients must first dial “0”. Once the dial tone is heard, the number required should be dialled. All STD and ISD calls will be charged to individual patient accounts and are payable on discharge. Public telephones are also available in the main foyer and are located near the coffee shop. Mobile telephones must not be used within the hospital, as they may interfere with electrical and monitoring equipment.
Televisions
Are located next to each bed. The device required to operate the TV differs from ward to ward therefore this will be explained to you upon arrival to your room.
Transport
Brisbane Private Hospital is centrally located, and has easy access to public transport facilities.
Buses
The Spring Hill City Loop (Bus 323) bus stop is located on Wickham Terrace at the front of the hospital. This service does not operate on weekends or public holidays. A timetable is available at the Hospital’s Coffee Shop, or for other bus timetables, go to:
Brisbane City Council - www.brisbane.qld.gov.au/transport
Brisbane Bus Lines - www.brisbanebuslines.com.au
Trains
Central and Roma Street train stations are within a short walk of the hospital.
For timetable information - www.qr.com.au
Valuables and Money
It is strongly advised you do not bring valuables into Hospital – Brisbane Private Hospital does not accept responsibility for the loss or damage of valuable items such as jewellery, video cameras or cash, brought into the hospital by patients or their visitors. Patients are requested to leave valuables with relatives, where possible. Admission staff are able to store valuable items in the safe, if alternative arrangements can not be made. Patients are requested to notify staff on admission if they require items to be stored in the safe.
Volunteers
Brisbane Private Hospital Volunteers are a dedicated and highly valued part of our establishment and provide great support to patients, visitors and staff. Volunteers assist with general enquiries, directions, and escort patients and their families. Anyone interested in joining Brisbane Private Hospital Volunteers group, or know someone that may be interested, may leave their name and details with staff in the coffee shop.
Please click to request more information about volunteering at Brisbane Private Hospital.